At RRUTIN, we want you to be satisfied with your purchase. However, if your order is not what you expected, here are the conditions for requesting a return or exchange in accordance with current regulations.

ORDER CANCELLATION

Orders can be cancelled as long as they have not yet entered the preparation process in our warehouse.

If you wish to cancel your order, please contact us as soon as possible at soporte@rrutin.com, indicating your order number.

Once the order has been processed or handed over to the shipping carrier, it can no longer be cancelled. In that case, it must be handled as a return in accordance with this policy.

RETURN PERIOD

You have 14 calendar days from the receipt of your order to exercise your right of withdrawal and request a return.

RETURN CONDITIONS

To be eligible for a return, the following conditions must be met:

• Products must be unopened, unused, and in perfect condition

• They must retain their original packaging and any intact safety seals

• Products must be returned in the same condition in which they were delivered

For hygiene and safety reasons, we cannot accept returns of cosmetic products that have been opened, unsealed, or used, in accordance with applicable regulations.

If your order included promotional gifts, samples, or free products, these must also be returned in their original condition.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer.

In the case of defective, damaged products, or an error on the part of RRUTIN, we will cover the corresponding costs.

RETURN PROCESS

To initiate a return, please follow these steps:

1. 
   Email us at soporte@rrutin.com including:
   
   • Order number
   
   • Product(s) you wish to return
   
   • Reason for the return
   
2. 
   We will provide you with the necessary instructions to send the product back.
   
3. 
   Once the product is received at our warehouse and verified to meet the conditions above, we will proceed with the refund.
   

REFUNDS

Refunds will be issued using the same payment method used for the purchase.

The estimated refund time is between 7 and 14 business days from the receipt and validation of the returned product.

NON-RETURNABLE ITEMS

Returns will not be accepted in the following cases:

• Opened, used, or tampered products

• Products without their original packaging

• Products damaged due to improper use

UNDELIVERED OR REFUSED ORDERS

If an order cannot be delivered due to incorrect information, absence of the recipient, failure to collect from a pickup point, or refusal of delivery, it may be returned to our warehouse.

In such cases, the costs related to shipping and return may be deducted from the refund amount.

CONTACT

For any questions regarding returns or exchanges, you can contact us at soporte@rrutin.com. We’ll be happy to help.