FAQs

Some questions we are often asked :)

Don't worry, you're not alone in this! At RRUTIN we have a section
where you can fill out a form and we'll help you find the routine that works best for you
It adapts to you, according to your skin type, needs, and goals. Click here to create your ROUTINE
Don't forget to attach photos if you'd like us to see what your skin looks like—the more, the better!
info, better!

It depends on the product, but most of the ones we have at RRUTIN are
formulated with gentle ingredients and designed to care for even the most delicate skin
delicate.
Even so, it's always advisable to do a test on a small area (like a
a small piece of the neck or behind the ear) before using them completely. Also, in the
In the description of each product, we indicate whether it is suitable for sensitive skin.

xxx

Yes, of course. RRUTIN was born in the Canary Islands, so we'll never forget them.
Ours. In fact, we have collection points in some areas of the islands for
to make it even easier.
We want to reach every possible corner. And we haven't forgotten about
Balearic Islands: shipments also arrive, but they may take a little longer, since
We don't have a warehouse there at the moment.

Como los envíos a Canarias salen desde la península, en algunos casos pueden estar sujetos a gestión aduanera e IGIC (Impuesto General Indirecto Canario), así como gastos de gestión asociados.

En la mayoría de pedidos pequeños no suele haber cargos adicionales, pero su aplicación depende de criterios aduaneros que no se pueden determinar con antelación. Si corresponde, la empresa de transporte gestionará estos importes directamente con el destinatario.

Sabemos que comprar desde Canarias a veces puede implicar más costes y trámites, por eso en RRUTIN estamos trabajando para mejorar esta situación. Hemos ajustado nuestras tarifas de envío a Canarias para que el impacto final del pedido sea lo más equilibrado posible, y seguimos buscando soluciones que faciliten cada vez más la experiencia de compra desde las islas.

Para poder realizar correctamente el envío, la empresa de transporte requiere un DNI o NIE válido para la gestión aduanera.

Si este dato no se facilita correctamente, el pedido puede sufrir retrasos.

We want you to be happy with your order, so yes, we accept
Returns under certain conditions.
As long as the product is unopened and you return it within a reasonable time.
Keep in mind that we're talking about cosmetics, and that's why we have to consider the
expiration date and product conditions.

Of course! All our products come directly from distributors.
officials in Korea.
No imitations or strange copies. That's why some prices may be a bit higher.
slightly higher: we prefer quality and safety.

It's a seal we use to indicate that the product does not leave a white residue on the
skin nor a grayish tone.
This is super important, especially for brown and black skin, which many
Sometimes these kinds of details are left out on other websites.

Our main focus is Korean skincare, but we also support other brands.
small ones that share our philosophy.
So you might find some non-Korean brands, but always
selected with great care and affection.
As we grow, we want to provide the best for our community.
Without limiting ourselves. However, we will always warn you if a product is not Korean.

At RRUTIN we strive to make all skin tones feel represented.
In the product details we indicate if there is anything important related to the tone of
fur.
And if you have any questions, feel free to write to us. We're here to help.

You can contact us directly or check the ingredients section of each product.
product, where we explain what each one is for.
We want you to know exactly what you're putting on your skin.
And if anything is unclear, don't hesitate to ask us.

We accept cards (Visa, Mastercard...).

This section is designed for you, whether you're a little lost or if
You simply want someone to lend you a hand.
You just have to fill out a simple form, tell us a little about your skin,
what you're looking for, how much time you want to dedicate to it... and that's it!
We'll prepare a personalized routine for you, as if you had an expert friend by your side.
side.

Of course! If you miss a product you love or have always wanted...
Dear, try it, tell us.
We have a section where you can suggest products and vote for the ones you like.
I would like to see it in RRUTIN.
The more votes he gets, the easier it will be for us to bring him here.

Yes, but in our own way. We're not fans of pushing people to buy for the sake of buying.

Our promotions are timely and purposeful: so you can try something new, treat yourself
a treat or share skincare with someone.
If you want to be the first to know, sign up for our newsletter or follow us on social media.

Don't worry, there's no need to complicate things.
If you still have any doubts, you're not quite sure what to choose, or you simply
If you prefer to speak with someone directly, we're here to help.
You can write to us by email or through the contact form.
And if you prefer, we're also available via WhatsApp or text message.
Live on Instagram.
At RRUTIN you'll always find someone on the other end ready to help you. We
We'd love to help you!

Si no has recibido tu rutina personalizada, te recomendamos revisar primero la carpeta de spam o correo no deseado de tu email.

Si no está ahí, prueba a limpiar las cookies y la caché de tu navegador y vuelve a completar el formulario.

En el caso de que, aun así, no te llegue, por favor contáctanos en soporte@rrutin.com indicándonos tus respuestas al formulario. Crearemos tu rutina personalizada lo antes posible y te la enviaremos por email.

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