FAQs
Some questions we get asked all the time :)
How do I choose the right routine for my skin type?
Don't worry, you're not alone in this! At RRUTIN we have a section
where you can fill out a form and we'll help you find the routine that works best for you
It adapts to you, according to your skin type, needs, and goals. Click here to create your ROUTINE
Don't forget to attach photos if you'd like us to see what your skin looks like—the more info, the better!
Are Korean products suitable for sensitive skin?
It depends on the product, but most of the ones we have at RRUTIN are formulated with gentle ingredients and designed to care for even the most delicate skin.
Even so, it’s always advisable to do a patch test on a small area (like the neck or behind the ear) before using them fully.
In each product description, we also indicate whether it’s suitable for sensitive skin.
How long will it take for my order to arrive?
Delivery times depend on the destination of your order:
• Mainland Spain: 24–48 business hours
• Balearic Islands: 48 business hours
• Canary Islands: 3–10 business days
Please note that delivery times are counted from when the order has been confirmed and handed over to the shipping carrier.
During high-demand periods (sales, Black Friday, Christmas, etc.), preparation times may be slightly longer.
Do you ship to the Canary Islands and the Balearic Islands?
Yes, of course. RRUTIN was born in the Canary Islands, so we’ll never forget our roots. We ship to all the islands.
Will I have to pay anything extra if my order is shipped to the Canary Islands?
As shipments to the Canary Islands are sent from mainland Spain, they may in some cases be subject to customs handling and IGIC (Canary Islands General Indirect Tax), as well as related handling fees.
For most small orders, additional charges do not usually apply, but this depends on customs criteria that cannot be determined in advance. If applicable, the shipping carrier will manage these charges directly with the recipient.
We understand that shopping from the Canary Islands can sometimes involve extra costs and procedures, which is why at RRUTIN we are working to improve this situation. We have adjusted our shipping rates to the Canary Islands to help balance the final cost of your order, and we continue to look for solutions to make the shopping experience from the islands as smooth as possible.
Why am I asked for a DNI or NIE for a shipment to the Canary Islands?
To process the shipment correctly, the carrier requires a valid DNI or NIE for customs clearance.
If this information is not provided correctly, the order may be delayed.
Can I return a product if it doesn't suit me?
We want you to be happy with your order, so yes, we accept returns under certain conditions. As long as the product is unopened and returned within the allowed timeframe.
Please keep in mind that these are cosmetic products, so their condition and hygiene requirements are especially important.
Are your products authentic?
Yes, 100%. All our products are original and sourced from official distributors. At RRUTIN, we only work with trusted partners to guarantee authenticity, quality, and safety.
What does the "no white cast" icon mean?
It’s a seal we use to indicate that the product doesn’t leave a white residue or a greyish cast on the skin. This is especially important for brown and black skin, as these details are often overlooked on other websites.
Does RRUTIN only sell Korean products?
Our main focus is Korean skincare, but we also support smaller brands that share our philosophy.
So you might find some non-Korean products, but they are always carefully selected. As we grow, we want to bring the best to our community without limiting ourselves.
That said, we’ll always let you know if a product is not Korean.
How do I know if a product is suitable for my skin tone?
At RRUTIN, we strive to make all skin tones feel represented. In each product description, we highlight any important details related to skin tone.
If you have any questions, feel free to reach out. We’re here to help.
What do I do if I have a question about an ingredient?
You can contact us directly or check the ingredients section of each product, where we explain what each one does.
We want you to know exactly what you’re putting on your skin. And if anything is unclear, don’t hesitate to ask us.
What payment methods do you accept?
We accept payments by credit and debit card (Visa, Mastercard, and other major cards). We will be adding more payment methods soon. If there’s a payment method you’d like us to offer, please let us know at hola@rrutin.com.
What is "RUTIN-Test"?
This section is designed for you, whether you feel a bit lost or simply want a little extra help.
All you have to do is fill out a quick form, tell us a bit about your skin, what you’re looking for, and how much time you want to dedicate to it… and that’s it.
We’ll create a personalized routine for you, like having an expert friend by your side.
Can I suggest products for you to bring in?
Of course! If you’re missing a product you love or one you’ve always wanted to try, let us know.
At RRUTIN, we have a section where you can suggest products and vote for the ones you’d like to see in the store. The more votes a product gets, the more likely we are to bring it to RRUTIN.
Does RRUTIN offer promotions or discounts?
Yes, but in our own way. We’re not fans of pushing people to buy just for the sake of it. Our promotions are thoughtful and intentional, so you can try something new, treat yourself, or share skincare with someone.
If you want to be the first to know, sign up for our newsletter or follow us on social media.
Didn't find what you were looking for?
Don’t worry, there’s no need to complicate things. If you still have doubts, aren’t sure what to choose, or simply prefer to speak with someone directly, we’re here to help.
You can reach out by email or through our contact form. If you prefer, we’re also available via WhatsApp or Instagram.
At RRUTIN, you’ll always find someone on the other end ready to help you. We’d love to hear from you.
I’ve completed the RRUTIN-Test form but haven’t received my personalized routine. What can I do?
If you haven’t received your personalized routine, we recommend first checking your spam or junk folder.
If it’s not there, try clearing your browser’s cookies and cache, then complete the form again.
If you still don’t receive it, please contact us at soporte@rrutin.com and include your answers to the form. We’ll create your personalized routine as soon as possible and send it to you by email.